how to reset your password
Check out this tutorial video on聽how to reset your password:
Step-by-step instructions on how to reset your password:
1. To change your password, go to .听
2.听Enter your聽Rocket ID number, UTAD username, or social security number as a User Identifier.听As you type in this identifier, you will only see dots displayed, this is so no one can read your information.
3.听Enter your聽birthdate聽in the format mm/dd/yyyy.
4. Click on Find Account.
5. You will be asked your security question. Type in the answer and click Find Account.
6.听Once you are logged in to the Account Maintance Site, you can choose Set Your Password.
7. If a message is displayed saying there is an error, the student ID or birthdate does not match what is stored in the Active Directory, or the answer to your question does not match, then click the back arrow button in the upper left of your browser's menu bar. Try retyping whichever field had the error. If it happens again contact the Service Request Line at (419) 530-2400 or (419) 383-2400 or extension 2400 if on campus.
8. If none of these solutions work, please email ithelpdesk@utoledo.edu.听